MN
Martin Naudé-Smal
1 reviews | Active since Aug 2024
28 Aug 2024, 16:01
Sanlam is the worst
I have had a policy with Sanlam for years. I was medically boarded from my work, due to neurological illness. I have submitted a claim and the experience has been the worst and has already affected me negatively. It has been 6 months and they just keep on stalling with requesting the same documents over and over again. People, stay away from Sanlam. They don’t deliver what they promise.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
28 Aug 2024, 16:03Good day Martin
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply28 Aug 2024, 16:03
Official
Good day Martin
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Aug 2024, 13:55Good afternoon Martin
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply29 Aug 2024, 13:55
Official
Good afternoon Martin
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
MN
Martin Naudé-Smal's updateReviewer Update
31 Aug 2024, 19:11I want to thank Rushaan Meihuizen @Sanlam for helping me with this issue and for sorting it out so quickly. You truly saved my life with your help. Thank you Sanlam for making sure that I was covered, when the unexpected did happen.
MN
Martin Naudé-Smal's update31 Aug 2024, 19:11
Reviewer Update
I want to thank Rushaan Meihuizen @Sanlam for helping me with this issue and for sorting it out so quickly. You truly saved my life with your help. Thank you Sanlam for making sure that I was covered, when the unexpected did happen.
Sanlam's replyOfficial
01 Sept 2024, 11:20Good day Martin
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant employee.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant employee.
Regards
Sanlam Client Care
Sanlam's reply01 Sept 2024, 11:20
Official
Good day Martin
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant employee.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant employee.
Regards
Sanlam Client Care