Sanlam is the absolute worst!

I am severely dissatisfied with the service I have received from sanlam! I have been waiting more than 6 weeks for my previous employer to submit my withdrawal letter to sanlam. I have enquired to sanlam i there was anything I could do from my side to submit my claim to which I was told no I have to wait for my previous employer. So all of my contributions are totally in my previous employer's control. Sanlam does not cater for individuals at all and only cares about the money they get in and will not be helpful in any way whatsoever when it comes to a claim. Absolutely unacceptable! I will never ever take up another sanlam policy! Severely disappointed only communication you get is either sorry we can't help or an automated email if you try email to which you never get a response either. Utter disgust!!!