Sanlam is such a dissapointment and completely pathetic

My sister passed away on the 3rd April 2021.. A week later after all the running around, we finally contact the broker from the Port Elizabeth branch.. He said we should not worry about a thing, he would handle the claim..

After about 2 weeks we received no notification from Sanlam or our broker.. So we decided to contact him only to find out the claim was not even submitted as yet.. We insisted for a claim number as we wanted to track the process of the claim on line.. Since then until now it has been 3 months later only to find out today (not even from Sanlam or the broker) that the claim has been declined!!!! Keeping in mind my sister died from natural causes not covid or any other irregular illness...

The unprofessionalism from such a well established company is out of this world.. The matter will now be referred to a legal representative. We will also cancel our existing 4 policies and a further 3 from family and friends we recommended due to this pathetic service..

My sister has 2 small kids who now stay with my mother (who is the beneficiary) and Sanlam has the audacity to decline a legit claim..

Completely pathetic.. This matter will not be left, as this policy is these two kids future!!!