Sanlam is pathetic

Just once again Sanlam proof there incompetency to actually do not delivery a service that Sanlam is so proud of to advertise that they are the best. I am struggling now 3 months to just get an answer from Sanlam employee benefits for my pension money, will it be paid out. Just to received an email from Nurjihaan Faardie " your forms is there is just not on the system yet" Not a Sir i am so sorry for the inconvenience or we working on it to get it done. We as employees do not have the choice to choosevwho must administrator our pension scheme. But once again people the customers services at Sanlam when it comes to pay out is ********** bad. I am so glad I withdrawal all my insurance and policies from them because how many people must sit with this attitudes of Sanlam that they just do not deliver the best service. I was refered by her from email to email , went through the whole of Sanlam company, just got emails back with reference number and not any phone call or email back from then. Really Sanlam sent your employees for a customer course. It feels like they are ******* in a sense and see how long they can keep your money in there bank accounts for the interest amounts on it.

This is what they sent you and then if you phone and somebody pick up itvis short and sweet and nothing we will contact you back ASAP to give feedback. Just your forms is not received. Find them and call us back.

Please do not respond to this email notification as it is an automated response.

Thank you, we have received your email [EXTERNAL] PENSION MONEY.

This wf_*** is the log number for your e-mail. Please use this number as reference on all future communication related to this query.

We will respond to your request as soon as possible. Alternatively, if you require immediate assistance you can contact our Contact Centre by using the below details:

Telephone number: *** Whatsapp Us: *** Email: ***

And then today

Your claim form is there, its not on the system.

But it is there and will be processed

Regards

Nurjihaan Faardiel

Bcom Law

Sanlam Corporate: Core Operations

T +***2

Still no feedback when will it be and why not.