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Meem M

1 reviews | Active since Aug 2025

30 Aug 2025, 14:40

Sanlam is not what they claim

Disappointed by sanlam I had to burry my loved ones today by borrowing money to do so because they decided to take 14days to pay out the funeral and when they give me the policy they said they are paying out within 4 hours and they took their instalment every month but when you claim you struggle my heart is broken what more of people who doesn't have anyone to help depending fully on sanlam you guys are skem very poor service

0
Replies (15)
Sanlam
Sanlam's reply30 Aug 2025, 16:07
Official
Good day Meem

We apologise for your service experience.

Please send us a private reply with your ID number and policy number.
 
On receipt of this information, we will escalate the matter for assistance.  
 
Kindly note that we will use the information you provide only to assist you with this matter.
 
Regards
Sanlam Client Care
MM
Meem M's update02 Sept 2025, 06:16
Reviewer Update
Still waiting for my claim since I put claim on the 25 August 2025 Till this date when you ask what are they investigating they say they also don't know,my God what is this who should know?I feel so broken by this company sanlam they made me to go on debt to burry my brother and still I can't even get explanation of all this .I have never seen this in my life I don't even encourage anyone to join Sanlam unless you want to call frustration upon your family .it is hurting
MM
Meem M's update02 Sept 2025, 08:20
Reviewer Update
Please
Sanlam
Sanlam's reply02 Sept 2025, 09:05
Official
Hello Meem

We have received confirmation that Sanlam Sky has been in contact with you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
MM
Meem M's update02 Sept 2025, 09:15
Reviewer Update
I haven't any email from them the one I received yesterday it was survey to Tate the service only
Sanlam
Sanlam's reply02 Sept 2025, 09:29
Official
Hello again, Meem

We have relayed you message to Sanlam Sky for assistance.

Regards
Sanlam Client Care
MM
Meem M's update02 Sept 2025, 12:49
Reviewer Update
Still tells me about 14 days. No use I think I'm done with Sanlam is not for us who need funds to burry loved ones is for those who can do it with their own funds and claim after the funeral I feel like sanlam don't care about customers needs
Sanlam
Sanlam's reply02 Sept 2025, 12:56
Official
We have followed up with Sanlam Sky.

Regards
Sanlam Client Care
MM
Meem M's update05 Sept 2025, 06:23
Reviewer Update
Still my policy hasn't paid no one is coming to me just to let me know how far and what is happening. I want to cancel all my policies with Sanlam they don't care for their clients it all about them.tired to fight nothing.
Sanlam
Sanlam's reply05 Sept 2025, 07:37
Official
Good day Meem

Please respond to the email from Sanlam SKY for further assistance. 

Regards
Sanlam Client Care 
MM
Meem M's update05 Sept 2025, 10:02
Reviewer Update
Which email can you send it again the is no email except the one that offers me loan

Sanlam
Sanlam's reply05 Sept 2025, 10:38
Official
An email was sent to you earlier in the week from Sanlam SKY. Please respond to it for further assistance.

Regards
Sanlam Client Care 
MM
Meem M's update05 Sept 2025, 14:33
Reviewer Update
I did respond
Sanlam
Sanlam's reply05 Sept 2025, 14:40
Official
Thank you for confirming.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply08 Sept 2025, 10:32
Official
Good morning Meem

Sanlam Sky has informed us that they have sent you another email.

Regards
Sanlam Client Care