Sanlam is not the way to go with anything!!!!!!

On 29 July 2025 a Retirement Annuity death claim was submitted to Sanlam. Sanlam acknowledged the said claim on 30 July 2025. On 7 August 2025 the Broker who is currently handling the claim received a 17 page additional form set to complete. We completed the forms and submitted. On 21 August 2025 Sanlam requested that another form should be completed to confirm that 2 Major children of the deceased has no claim. So more than a month has passed where all the forms which were sent in batches and still no payout. Sanlam has also requested a liquidation and distribution account. Why? Are Retirement annuity policies included in an estate? According to law it is not. The Trustees are legally obligated to idenify and pay the financial dependants. I am the only financial dependant. Both children have signed the forms you requested. We have provided all the required information. Is Sanlam waiting for more people to appear from somewhere?

I have logged a complaint with Sanlam. They are still twiddling thumbs or are the Trustees crossing more t's and trying to find more i's to dot?