1 reviews | Active since Jan 2017

19 Jan 2017, 12:15

Sanlam is not responding to our claims

<p>I lost my dad last year September 2016 and submitted everything required but till today nothing has happened we just being being stalled and stalled. How long does it actually take for investment and retirement annuity policies to pay out. This has just made our mourning period even harder. Sanlam please put our minds and hearts at ease. Such customer service is not recommended.</p>

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Replies (2)
Sanlam
Sanlam's reply19 Jan 2017, 12:31
Official

We acknowledge your posting, and will refer it to the relevant department for immediate investigation and feedback.

Kind regards

Client Relations

Sanlam
Sanlam's reply19 Jan 2017, 17:02
Official

Good day

We have been informed that Ms Blomerus from our death claims department tried to make contact with you but it was unsuccessful with no option to leave a message. An email was sent to you informing you about the outstanding requirements on the claim. Once we receive the outstanding requirements we can handle the claim further.

Kind Regards

Client Relations