Sanlam is not as good as you think

I have cancelled a funeral policy immediately after realising that premium is not what I agreed on the week on 28 March 2023 and been waiting for a confirmation as the said it takes on 24 hours to complete my cancellation and was chatting with zintle on watsapp on the 3 April she confirmed that policy is cancelled to my surprise when I check on my payslip money is gone for what reason I don’t know can you please send my money back and cancel that policy for good I want everything written down on a paper please contact me on ***.