Sanlam is just useless

I would like someone that knows what is actually going on in the company they are working for i.e Sanlam to call me back. Some time ago my father had insurance , homeowner , motor vehicle general insurance with Sanlam as well as Santam. As he was a Government employee his house was insured with Sanlam. We had a broker come to our house quite oftenly at that stage . I can remember it well as I was still in high school. His name was Thinus if I recall correctly. we are speaking about QUITE a few years ago. Somehow it was written in the policy even though it was quite clear at that stage already that my father was severely depressed , that should he have to leave his job due to Major depression that apparently the policy will not pay out. I have no idea how this would work . even then this broker should have known better, My father ended up being medically boarded. The specific clause came into play and my father ended up having to sell his home of lose it that was the choice

Tried to speak with someone they did not understand, could not pick up his ID. I am well of aware of the 3 year prescription period but somewhere something was not right with the policy ,how could a clause be written into an agreement causing a person to have to sell his home because he was medically not able to do his work anymore. Could someone please phone me back so that I can come to some kind of understanding because it sounds extremely suspicious to me, I will in any case not recommend any one to make use of any of your products