SANLAM IS GETTING WORSE WITH THEIR SERVICES

I am having a problem with Sanlam. I've been with them for years and years, but they are getting worse by the day :( They keep taking money from my account saying I am behind and when I show them proof that I'm not...an investigation needs to take place and I never get my money back from their previous investigation. It's been going on since DECEMBER 2023. They took almost R10 000 out of my account in JANUARY...I WAS SO MAD AND UPSET, but you can't get hold of NO ONE when you need to complain. DEC they took, Feb they took....I HAVE REALLY HAD IT NOW. SERIOUSLY. ANYONE ELSE SITTING WITH THE SAME PROBLEM OR IS IT JUST ME. I AM AT THE POINT WHERE I WANT TO STOP ALL THESE POLICIES AND START OVER, BUT I WILL LOSE SO SO SO MUCH AND I AM 45 ALREADY :( I'VE BEEN SAVING WITH THEM (OR SO I THOUGHT) SINCE A VERY YOUNG AGE....AND LOOK NOW. NOT EVEN SURE IF MY KIDS WILL GET THE BENEFITS OF MY SAVING WHEN I'M NOT THERE. I AM JUST SO MAD RIGHT NOW!!!! I HAD A WILL WITH THEM AND WHEN I WANTED TO UPDATE MY WILL THE OTHER DAY, THEY TOLD ME I NEVER HAD ONE. IMAGINE IF SOMETHING HAPPENED TO ME?!!! SO NOW I'M THINKING MUST I EVEN DO THE WILL WITH THEM :(