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Ayanda D

1 reviews | Active since Oct 2024

16 Feb 2026, 17:44

Sanlam is disappointing

I have been waiting of an advisor to call me for more than a week, I have had the same conversation 4 times with 5 different people about needing to speak to an advisor and I have still not received a call.

I have spoken, to a Michael, a Michaela, a Vuyo and nothing!!

Cleary Sanlam does not need anymore business.

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Replies (5)
Sanlam
Sanlam's reply16 Feb 2026, 17:55
Official
Good afternoon, Ayanda

We are sorry to learn that you have not been contacted by an advisor.

Please send us a private reply with your ID number, as well as details on how an advisor can assist you. 

On receipt of this information, we will arrange for an advisor to reach out to you.

Be assured that we will use any information you provide only to assist you with this matter.

Regards
Sanlam Client Care
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Ayanda D's update18 Feb 2026, 06:48
Reviewer Update
I was told I would receive a call from an advisor on a quote yesterday at 10am and I am still waiting for a call. It's now day 11. I am not sharing my ID number on Hello Peter!
Sanlam
Sanlam's reply18 Feb 2026, 08:03
Official
 Good day Ayanda

We have referred your complaint to Sanlam Direct.

Regards
Sanlam Client Care 
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Ayanda D's update18 Feb 2026, 16:19
Reviewer Update
Thank you, I doubt I will get a call at this time today, hope day 12 is the day.
Sanlam
Sanlam's reply18 Feb 2026, 16:27
Official
Hello Ayanda

Sanlam Direct has already tried to call you but could not get hold of you.

Is there an alternative number they may call you on?

If so, please provide it to us via private reply.

Regards
Sanlam Client Care