Sanlam is definitely a ZERO

I've been a Sanlam client for years, paying premiums without issue. But when it actually comes time for Sanlam to deliver, the experience is a different story entirely. I submitted a living benefits claim after falling ill. Sanlam requested my past medical records from my doctor — I comp**** fully. Instead of a decision, I've now been given the run-around for over a month, with no clear reason for the delay and no direct contact, only rotating call centre agents with no ownership of my case. This isn't an isolated department issue either — I've also dealt with serious problems in Sanlam's Trust division, which tells me this is a broader pattern, not a one-off. Sanlam is quick to collect premiums but painfully slow — and evasive — when a genuine claim is on the table. If you're weighing up a Sanlam product, know that you may be signing up for exactly this when you need them most. I wouldn't recommend it.