Item: Sanlam
Rating: 1
Author: CLINTON D

Sanlam's replyOfficial

15 Nov 2024, 11:23

Good morning Clinton

We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply15 Nov 2024, 11:23

Official

Good morning Clinton

We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Best regards,

CD

CLINTON D's updateReviewer Update

15 Nov 2024, 15:11

I'm still awaiting for one of our assistance to call me back let me know if my refund will be done today and you see why i say sanlam is bad and not even give customer services and not even let me know that they going to pay me today.

CD

CLINTON D's update15 Nov 2024, 15:11

Reviewer Update

I'm still awaiting for one of our assistance to call me back let me know if my refund will be done today and you see why i say sanlam is bad and not even give customer services and not even let me know that they going to pay me today.

Sanlam's replyOfficial

15 Nov 2024, 15:35

Good afternoon Clinton

A Complaints Consultant will be in touch with you.

Kindly note that all complaints are addressed in the order that it is received.

Should you so prefer, you are welcome to reach out to the Complaints Consultant allocated to your complaint. You would have received an email with the consultant's name and direct contact information.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply15 Nov 2024, 15:35

Official

Good afternoon Clinton

A Complaints Consultant will be in touch with you.

Kindly note that all complaints are addressed in the order that it is received.

Should you so prefer, you are welcome to reach out to the Complaints Consultant allocated to your complaint. You would have received an email with the consultant's name and direct contact information.

Regards
Sanlam Client Care

Best regards,

CD

CLINTON D's updateReviewer Update

16 Nov 2024, 08:41

Hi

I see my refund wasn't paid into my bank account today and i was told on the 15.11.2024 and it is the 16.11.2024 this is now bull**** that sanlam give me and they even take long to located your payment to your accounts and Iif need to draw money out of your savings account you must wait 25 days and they took your money at the end of month and must wait 25 days in next month before you can draw money out of you saving account.

CD

CLINTON D's update16 Nov 2024, 08:41

Reviewer Update

Hi

I see my refund wasn't paid into my bank account today and i was told on the 15.11.2024 and it is the 16.11.2024 this is now bull**** that sanlam give me and they even take long to located your payment to your accounts and Iif need to draw money out of your savings account you must wait 25 days and they took your money at the end of month and must wait 25 days in next month before you can draw money out of you saving account.

Sanlam's replyOfficial

17 Nov 2024, 11:48

Good day Clinton

You were contacted by a consultant on Friday to address your complaint. You requested that the consultant call you back on Monday morning. We refer you to the email that was sent with the consultant's contact detail. Please respond to the email and communicate directly with the consultant that is attending to your complaint.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply17 Nov 2024, 11:48

Official

Good day Clinton

You were contacted by a consultant on Friday to address your complaint. You requested that the consultant call you back on Monday morning. We refer you to the email that was sent with the consultant's contact detail. Please respond to the email and communicate directly with the consultant that is attending to your complaint.

Regards
Sanlam Client Care

Best regards,

CD

CLINTON D's updateReviewer Update

18 Nov 2024, 08:43

Yes your consultant called me on Friday and I was on my way home and i ask him to call me back on Monday at 08h00 am and he told me he start at 08h30 am will call me and it is now 08h43 am still did not get his call and he never email me his details as well and Sanlam is lying to a person even they consultants and i what my money today in my bank account because you messing me to much around.

CD

CLINTON D's update18 Nov 2024, 08:43

Reviewer Update

Yes your consultant called me on Friday and I was on my way home and i ask him to call me back on Monday at 08h00 am and he told me he start at 08h30 am will call me and it is now 08h43 am still did not get his call and he never email me his details as well and Sanlam is lying to a person even they consultants and i what my money today in my bank account because you messing me to much around.

CD

CLINTON D's updateReviewer Update

18 Nov 2024, 09:53

Its now 09H52 AM and still no call at all and the consultant spouse to call me back at 08h30 am today and still no call at all and I'm still await on they call and going for 10h00 am.

CD

CLINTON D's update18 Nov 2024, 09:53

Reviewer Update

Its now 09H52 AM and still no call at all and the consultant spouse to call me back at 08h30 am today and still no call at all and I'm still await on they call and going for 10h00 am.

Sanlam's replyOfficial

18 Nov 2024, 12:50

Good day Clinton

This is to confirm that you have been contacted and is being assisted.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply18 Nov 2024, 12:50

Official

Good day Clinton

This is to confirm that you have been contacted and is being assisted.

Regards
Sanlam Client Care

Best regards,

CD

CLINTON D's updateReviewer Update

18 Nov 2024, 14:08

I email my bank statement to Batisi Mzamo as per his request to check if i pay the corrected amount for refund and he said he need to check into it and he will come back to me today and I'm still awaiting on feedback if my refund will be paid in my bank account today.

CD

CLINTON D's update18 Nov 2024, 14:08

Reviewer Update

I email my bank statement to Batisi Mzamo as per his request to check if i pay the corrected amount for refund and he said he need to check into it and he will come back to me today and I'm still awaiting on feedback if my refund will be paid in my bank account today.

Sanlam's replyOfficial

18 Nov 2024, 14:12

Thank you for confirming. The consultant will provide you with feedback when the investigation is completed.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply18 Nov 2024, 14:12

Official

Thank you for confirming. The consultant will provide you with feedback when the investigation is completed.

Regards
Sanlam Client Care

Best regards,

CD

CLINTON D's updateReviewer Update

19 Nov 2024, 07:56

Hi,

Any news on my refund was it paid in my bank account on the 18.11.2024.

CD

CLINTON D's update19 Nov 2024, 07:56

Reviewer Update

Hi,

Any news on my refund was it paid in my bank account on the 18.11.2024.

Sanlam's replyOfficial

19 Nov 2024, 09:00

Hello Clinton

Thank you for reaching out to us again.

We can confirm that you refund request has been finalized.

Please note that the date or time on which this total amount will appear in the client’s bank account is subject to the bank's internal settlement rules.

Regards
Client Care Centre

Best regards,

Sanlam's reply19 Nov 2024, 09:00

Official

Hello Clinton

Thank you for reaching out to us again.

We can confirm that you refund request has been finalized.

Please note that the date or time on which this total amount will appear in the client’s bank account is subject to the bank's internal settlement rules.

Regards
Client Care Centre

Best regards,

CD

CLINTON D's updateReviewer Update

20 Nov 2024, 06:13

Hi

Its the 20.11.2024 and my refund is still not in my bank account and you said is finalized are you making me a ass and know I'm take this up high now.

CD

CLINTON D's update20 Nov 2024, 06:13

Reviewer Update

Hi

Its the 20.11.2024 and my refund is still not in my bank account and you said is finalized are you making me a ass and know I'm take this up high now.

Sanlam's replyOfficial

20 Nov 2024, 08:26

Hello Clinton

Thank you for contacting us about this.

We have requested the Client Care Centre department to look into the matter and contact you.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply20 Nov 2024, 08:26

Official

Hello Clinton

Thank you for contacting us about this.

We have requested the Client Care Centre department to look into the matter and contact you.

Regards
Sanlam Client Care

Best regards,

CD

CLINTON D's updateReviewer Update

20 Nov 2024, 10:46

Good Morning Mzamo,
I just chatted to my bank advisor and he said no payment is showing from Sanlam on my account.

CD

CLINTON D's update20 Nov 2024, 10:46

Reviewer Update

Good Morning Mzamo,
I just chatted to my bank advisor and he said no payment is showing from Sanlam on my account.

Sanlam's replyOfficial

20 Nov 2024, 11:21

Hello again, Clinton

We are following up with Client Care Centre.

Regards
Client Care Centre

Best regards,

Sanlam's reply20 Nov 2024, 11:21

Official

Hello again, Clinton

We are following up with Client Care Centre.

Regards
Client Care Centre

Best regards,

CD

CLINTON D's updateReviewer Update

20 Nov 2024, 15:01

See the same here to nobody is getting back to me about my refund.

CD

CLINTON D's update20 Nov 2024, 15:01

Reviewer Update

See the same here to nobody is getting back to me about my refund.

Sanlam's replyOfficial

20 Nov 2024, 16:18

Hello Clinton

We have received feedback from the Client Care Centre that they have sent you an email this morning, as they were not able to get hold of you telephonically.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply20 Nov 2024, 16:18

Official

Hello Clinton

We have received feedback from the Client Care Centre that they have sent you an email this morning, as they were not able to get hold of you telephonically.

Regards
Sanlam Client Care

Best regards,

Sanlam is Bad