PV
Petrus V
1 reviews | Active since May 2013
16 Nov 2024, 20:28
Sanlam is appauling
I cannot express the level of neglect and absalote dont care attitude of this Company. The app doesnt work. You sit for hours in a phone. A small error is now three weeks with no fix. Its like talking to dead people. Nothing happens ever!!
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
16 Nov 2024, 20:36Good day Petrus
We apologise for your service experience. Please share the relevant plan or ID number with us (via private reply) and we will arranged for urgent assistance from the responsible team.
RegardsSanlam Client Care
We apologise for your service experience. Please share the relevant plan or ID number with us (via private reply) and we will arranged for urgent assistance from the responsible team.
RegardsSanlam Client Care
Best regards,
Sanlam's reply16 Nov 2024, 20:36
Official
Good day Petrus
We apologise for your service experience. Please share the relevant plan or ID number with us (via private reply) and we will arranged for urgent assistance from the responsible team.
RegardsSanlam Client Care
We apologise for your service experience. Please share the relevant plan or ID number with us (via private reply) and we will arranged for urgent assistance from the responsible team.
RegardsSanlam Client Care
Best regards,
Sanlam's replyOfficial
17 Nov 2024, 10:08Good day Petrus
We have referred your complaint to Sanlam Corporate.
RegardsSanlam Client Care
We have referred your complaint to Sanlam Corporate.
RegardsSanlam Client Care
Best regards,
Sanlam's reply17 Nov 2024, 10:08
Official
Good day Petrus
We have referred your complaint to Sanlam Corporate.
RegardsSanlam Client Care
We have referred your complaint to Sanlam Corporate.
RegardsSanlam Client Care
Best regards,
PV
Petrus V's updateReviewer Update
17 Nov 2024, 10:25Id ***
App does not show my details. Logged a call three weeks ago. Nothing is happening.
Really need to use two pot system, but its like its deliberately blocked. Its impossible to reach anyone.
App does not show my details. Logged a call three weeks ago. Nothing is happening.
Really need to use two pot system, but its like its deliberately blocked. Its impossible to reach anyone.
PV
Petrus V's update17 Nov 2024, 10:25
Reviewer Update
Id ***
App does not show my details. Logged a call three weeks ago. Nothing is happening.
Really need to use two pot system, but its like its deliberately blocked. Its impossible to reach anyone.
App does not show my details. Logged a call three weeks ago. Nothing is happening.
Really need to use two pot system, but its like its deliberately blocked. Its impossible to reach anyone.
Sanlam's replyOfficial
17 Nov 2024, 10:52Thank you for the information. We have referred your complaint. A consultant will be in contact with you within the next 24 hours.
RegardsSanlam Client Care
RegardsSanlam Client Care
Best regards,
Sanlam's reply17 Nov 2024, 10:52
Official
Thank you for the information. We have referred your complaint. A consultant will be in contact with you within the next 24 hours.
RegardsSanlam Client Care
RegardsSanlam Client Care
Best regards,
Sanlam's replyOfficial
18 Nov 2024, 11:42Good day Petrus
This is to confirm that you have been called and assisted.
RegardsSanlam Client Care
This is to confirm that you have been called and assisted.
RegardsSanlam Client Care
Best regards,
Sanlam's reply18 Nov 2024, 11:42
Official
Good day Petrus
This is to confirm that you have been called and assisted.
RegardsSanlam Client Care
This is to confirm that you have been called and assisted.
RegardsSanlam Client Care
Best regards,