Sanlam is a ****, they don't even send annual statement or any updates

I hope that red star is 0 stars cos they don't deserve even 1. Back in 2019 my father passed on leaving savings for my little brother and there was a form that was send to us to apply for maintenance which was R1000 with sanlam, so that means we have been receiving R1000 since 2019 and in 2021 we enrolled him at a special school as he was struggling at a normal school,where sanlam paid roughly R60 000 then continued with maintainance, I was sending every statement and they approve payment directly to the school bank but in December I was told there's was some payments which were not made as I write this I'm being handed over by Optimi for failing to pay which I made it very clear that Salam is the one doing all the payments I just forward invoices from school to th, I'm heart broken cos I receive calls day in day out that I need to pay or I'll be blacklisted, since 2019 we have never received any annual statement untill some month we wrote them an email requesting the statement as we were in the dark, then it was send, so that means it's only once since 2019 and only on request, they have been quite no communication none whatsoever for 4years but the R1000 was coming in till July 2023(2months ago) the money didn't come in then we called them and they told us "we have technical issues the money will come in month end" the money didn't they didn't bother to call or email and it was now over a week overdue when we called and we were told the matter will be escalated, the month went by it was now the 25th of the next month and we hoped the money will come in nothing came in, we called and we were told the matter has been resolved and the problem was faced by most people but now resolved, money was received by most people and ours was in the pipeline by month end it will be received, but nothing, we kept calling but "the matter has been escalated and the money will be send" was what we were told, it was now 2months going to 3 and we called this time the lady told me there's is no money for us only something less than a R1000, the last person we spoke to by the name of Naledi said it will be send but now it's less than 1000, I demanded to speak to the manager and he apologized, I asked why were we not notified on time so we can make adjustments and why we were never send statement he only apologise leaving us with the words "we will send what is left" there hasn't been any communication since then. The say they normally notify people when the money is about to run out but they didn't with us and the people we were talking to clearly saw the money on system hence they promised it will be send, its close to 3months now the 1st person I called said the money is finished cos now they are done with the **** they were performing on the file, all other agent saw the money the whole time till 3months late the 1st agent didn't see the money on the case, the damage this has done cos little brother travels to school, we had to get money elsewhere and promise people we still waiting to the money, we owe the driver 3months now