Sanlam is a ****

Item: Sanlam
Rating: 1
Author: Lucia M

SANLAM Is a **** and they don't care about their clients. I lost my mom last year and since then I have living this nightmare. Firstly they put my your brother money into Legacy Beneficiary Fund so that they can charge a total of 12% on the amount every year I ask if they can remove it there in to investment account they not responding my email for 3 months not picking up the calls. Now the are paying a wrong amount that I didn't agree too. My younger brother goes to a special school and I have to take care of him pay he's basic.

WHAT A COMPANY THAT IS WILLING TO ***** EVEN FROM THE OPHANS AS LONG AS THEY MAKE MONEY.

PLEASE DON'T TRUST THIS COMPANY WHEN YOU ARE GONE YOUR LOVED ONES WILL SUFFER WITH AN EXCUSE OF SAYING THAT THEY ARE MINORS AND THEY MUST WAIT UNTIL 18 YEARS TO TALK FOR THEM SELF.

WHEN THEY ARE 18 YEARS THEY WILL HAVE NOTHING

Helpful (0)

Replies (4)

Sanlam's replyOfficial

28 May 2022, 09:36

Dear Lucia

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply28 May 2022, 09:36

Official

Dear Lucia

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Lucia M's updateReviewer Update

29 May 2022, 08:37

Please do because I am the one struggling with my little siblings they need doctors check up every month, they attended special needs school. If I don't hear anything by the 15th of June 2021 I will escalate this matter as well. I don't understand why a client must go to the media to get answers and help.

Lucia M's update29 May 2022, 08:37

Reviewer Update

Sanlam's replyOfficial

30 May 2022, 09:30

Dear Lucia

Your comments are noted and is with your team. They will provide you with further feedback.

Regards
Client Relations

Sanlam's reply30 May 2022, 09:30

Official

Dear Lucia

Your comments are noted and is with your team. They will provide you with further feedback.

Regards
Client Relations

Sanlam's replyOfficial

30 May 2022, 11:21

Good day Lucia

We were informed that you were contacted and advised that they are looking into it and will provide you with further feedback.

Regards
Client Relations

Sanlam's reply30 May 2022, 11:21

Official

Good day Lucia

We were informed that you were contacted and advised that they are looking into it and will provide you with further feedback.

Regards
Client Relations