MM
Mamotholo M

1 reviews | Active since Jun 2015

07 Feb 2022, 16:31

SANLAM IS A ****

Good day

My name is Roseline Sikhosana I have been paying my Husband's Phillip Sikhosana's policy since 2017 when he got retrech from work with no fail he had the policy prior to 2017. Yearly I used to email them to ask for the new policy premium amount which they would give me. Until last year early when I emailed them like how I used to do but I couldn't get any help I was told I wasn't listed on the policy as a beneficiary but I was on the policy and I kept paying the old amount as usually. Last year late when my Husband tried to contact them he was told that the policy has lapsed and I have been paying all those years for mahala with not a single claim . SO DOES THIS MEAN THE MONEY I HAVE BEEN PAYING TO SANLAM I WAS ACTUALLY THROWING IT IN A DUST BIN??????? Sanlam is the worst funeral policy one can ever join shame. I hope I will find help in this regard

Thank you Rose

0
Replies (4)
Sanlam
Sanlam's reply07 Feb 2022, 16:54
Official
Dear Mamotholo 

We acknowledge receipt of your complaint. Please accept our apology for the poor service received.  Please provide the policy number in the private field for further investigation. 

Regards 
Sanlam Client Relations
Sanlam
Sanlam's reply08 Feb 2022, 11:39
Official
Dear Mamotholo 

Thank you for the details. Your matter was escalated to our team for further investigation. They will be in touch with you. 

Regards 
Sanlam Client Relations
MM
Mamotholo M's update08 Feb 2022, 14:37
Reviewer Update
Good day

Oh okay thank you I will await their reply

Thank you
Rose
Sanlam
Sanlam's reply08 Feb 2022, 15:30
Official
Dear Mamotholo

We need to be in touch with the main policyholder. Please provide his direct contact number. 

Kind regards 
Sanlam Client Relations