SANLAM IS A ****!!!!

I had an application for a funeral claim on Monday , the 01/02/2021 and till to date I have not been paid and tomorrow I have a burial 05/02/2021. I went to the Dutywa branch and I was told that I should call the head office yesterday the 03/02/2021. The head office told me that they have done an error and stated that my policy is less than 6 months and that is not true, I have this policy via stop order since August 2019. I have been sent from pillar to post and have been told my claim is being reassessed. Its not my fault that your consultants made this error...why do I have to suffer and how should I bury my loved one tomorrow.

I need this money and afterwards I am canceling my policies with SANLAM!!! The mortuary has been calling me non stop NDENZE NJAN?????