SANLAM IS A ****

I am writing to complain about Sanlam ii have 2 covers with Sanlam yet 1 of the covers lapsed and I am confused on how that happened. On the 26 of March I called Sanlam to check if my covers are up to date and i spoke to the consultant to check for me and he said they are up to date then I asked for them to deduct the money for the covers since they were late to do so and he said they will deduct it the next day which was on the 27th of March. The next day I checked they did not deduct the money and then on the 29th of March I called again to ask why haven't they deducted and they said they will deduct the money on the 30th when ii checked on the 30th same thing they did not deduct the money I than checked my covers again I found out that my father's policy lapsed on the 31st of March. I printed out my bank statement and highlighted all the deductions of my policy and saw that they have been deducting then they suddenly stopped and I did not cancel my debit order and now they sent me sms's telling me to cover the amount by month end yet I am not at fault. I cannot afford to suffer the consequences for a mistake that Sanlam made I would want them to Cover the amount of my father's policy.The worst part of it, i went to their offices after they they failed to assist me telephonically.The consultant phoned,they treated me like a full as if i didn't know my story they kept on transffering to drpartments i found it so unprofessional for big company like sunlam not knowing which department thet reffer me to. I sent them a 9 months bank statement as proof that they **** when they told me that they did not find any money in my account and what makes this whole thing more confusing is the fact that i have 2 policies and i always pay them at the same time yet my fathers one lapsed and mine is up to date like how is that possible? not only did they lie to me but they deliberately stopped taking money for my fathers policy and carried on taking for my policy. Sanlam is a **** they saw that my dad is old and they purposely stopped deducting money for my dads policy and then put the blame on me i have been paying Sanlam from 2019 so why would i suddenly stop paying my dads policy and carry on paying mine it does not make any sense. ANYONE WHO WANTS TO GET INSURANCE I WILL ADVICE YOU GUYS NOT TO GO TO SANLAM THEY ARE ********. I want Sanlam to cover the 3 months balance they purposely stopped deducting and if not I will sue the company, i have suffered alot these past weeks emotionally and mentally because of them.