KN
Khulani N
1 reviews | Active since Oct 2018
31 Jan 2022, 14:55
Sanlam is a dishonest insurance provider.
My father passed on last year, in April. We put in a claim through his employer, for his pension benefit as the pension was with Sanlam. They requested contact details of all beneficiaries and these were provided. 7 months later they still have not paid out anything. When we visit their offices they claim they contacted all beneficiaries individually and we all did not answer. This is very dishonest as the three beneficiaries have not been contacted by Sanlam. Sanlam is making the passing of our loved one harder by their dishonesty. I'd advise you to stay away.
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Replies (2)0
Replies (2)Sanlam's replyOfficial
31 Jan 2022, 15:07Dear Khulani
We are sorry to learn of your experience with us. Please accept our apology for the poor service received. We have escalated your matter to the relevant department for further handling.
Regards
Sanlam Client Relations
We are sorry to learn of your experience with us. Please accept our apology for the poor service received. We have escalated your matter to the relevant department for further handling.
Regards
Sanlam Client Relations
Sanlam's reply31 Jan 2022, 15:07
Official
Dear Khulani
We are sorry to learn of your experience with us. Please accept our apology for the poor service received. We have escalated your matter to the relevant department for further handling.
Regards
Sanlam Client Relations
We are sorry to learn of your experience with us. Please accept our apology for the poor service received. We have escalated your matter to the relevant department for further handling.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
01 Feb 2022, 09:07Good day Khulani We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply01 Feb 2022, 09:07
Official
Good day Khulani We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
