Sanlam is a disgrace to grieving policy holders

I have an sanlam indie policy with sanlam, since sending my claim request through emails, no one is responding to my request

Sanlam indie policy section is the worst service provider.everymonth, they debit my account. But i must suffer in the hands of sanlam on top of my greiving. SANLAM is heartless when it comes to grieving family members. I am not in arrears. It's almost three weeks Sanlam not responding to my request. Must i hire a lawyer to peak to Sanlam.must i go to SAFM or SABC or. UMOJA TV station to seek intervention so that Sanlam can pay me what is due to me