SANLAM is a disgrace. DO NOT JOIN!!!!

I am still waiting for my death claim from Sanlam so i can bury my uncle. He passed away onbthe 29th already and Sanlam is tresting this matter as if its car insurance claim where they still need to investigate. I am unable to bury my uncle now and Sanlam dont care. Can someone help direct to proper channels where i can be able to get my premiums back as Sanlam does not care about wellbeing of their clients. Sies , i am deeply disappointed with Sanlam and definately taking my business somewhere else. This is a disgrace. How does an institution like Sanlam close on Saturday , how do we bury our loved one. People die everyday and we need to put our loved one to rest with dignity.