Sanlam is a Disgrace

My employer has some clients whose pension fund was at Sanlam that got retrenched/took early retirement in April. Almost 6 months later are still waiting for their money to be paid from Sanlam because Sanlam just doesn’t care. They lose paperwork and just don’t action what they need to do on their end to move things along. After numerous regular follow ups, we were told our clients cases had been escalated to Monique Martin. These cases were all escalated more than a month ago, and we cannot get hold of Monique and have received zero feedback up until today. I tried again this morning to get hold of someone to assist me, I landed upholding the line for over 2 hours. Just in the last week we've spent more than 6 hours on hold in total trying to speak to someone every time coming up empty handed. This is unacceptable for a company as big as Sanlam, this is people's life savings which they need to feed their families and the negligence, incompetence and lack of care shown by Sanlam is a disgrace.