MM
Masupa M

1 reviews | Active since Aug 2021

12 Aug 2024, 17:33

SANLAM IS A ****!!!

My mother passed away in May and was buried in the same month, before the funeral we submitted a claim to Sanlam… after being sent from pillar to post we were told that no money will be paid to us because my mother didn’t cover herself, we accepted this theory and moved on even though we were not convinced.

Now a couple of months later they’re attempting to debit money from my late mother’s account. WHAT FOR????

0
Replies (8)
Sanlam
Sanlam's reply13 Aug 2024, 07:17
Official
Good morning Masupa

Our sincere condolences with your loss.

We have escalated the matter for investigation.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply21 Aug 2024, 11:14
Official
Good day Masupa
We apologise for the delay in responding. This is to confirm that you have been contacted and feedback provided to you.

Regards
Sanlam Client Care
MM
Masupa M's update21 Aug 2024, 12:52
Reviewer Update
No l have not gotten a feedback… I need someone to cancel all debit orders from my late mother’s account and call or email me to confirm that it is done!
Sanlam
Sanlam's reply21 Aug 2024, 13:01
Official
Your message has been relayed to the relevant department for further review and action. 

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply23 Aug 2024, 11:03
Official
Good day Masupa   This is to confirm that you have been contacted and assisted. Regards
Sanlam Client Care 
MM
Masupa M's update23 Aug 2024, 11:49
Reviewer Update
Not really, l’m still waiting for a refund from the debit order you did at the month end of May.

Looking forward to it.
Sanlam
Sanlam's reply23 Aug 2024, 12:41
Official
We have relayed your message to Sanlam Life.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply26 Aug 2024, 11:10
Official
Hello Masupa

We have received feedback that you have been assisted.

Regards
Sanlam Client Care