TN
Thumeka N
1 reviews | Active since Aug 2024
09 Sept 2025, 07:52
SANLAM IS A ****
I have been paying Sanlam for morethan 10 years and on the 18August 2025 i call them to put in a claim for my late brother. To my surprise i was told that my brother is not covered but instead i have been paying two premiums for my sister, with that being said they is nothing they can help with. I was tild that i will be called after my case has been investigated. Today as i sit here and write this review, it is the 09.09.2025 and i haven't even received a follow up update from SANLAM I would like to see the copy of the contract that I signed, when I first joined Sanlam I am so disappointed and hurt with the service I'm getting from SANLAM
Thumeka Nyaqela ***
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
09 Sept 2025, 08:06Good morning, Thumeka
Our sincere condolences with your loss.
We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Sky.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply09 Sept 2025, 08:06
Official
Good morning, Thumeka
Our sincere condolences with your loss.
We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Sky.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Sept 2025, 11:17Hello Thumeka
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply09 Sept 2025, 11:17
Official
Hello Thumeka
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
TN
Thumeka N's updateReviewer Update
11 Sept 2025, 08:12Good day
On the documets that you sent, it shows that I have being paying I covered 6 People which this included my late Brother.
why is the no document that shows the names of people i have covered from day 2014
And please tell me how you calculated the R6 397.47 that you refunded me
How am I going to cover the debts that I have made, hoping that Sanlam will fix this error with 6k.
On the documets that you sent, it shows that I have being paying I covered 6 People which this included my late Brother.
why is the no document that shows the names of people i have covered from day 2014
And please tell me how you calculated the R6 397.47 that you refunded me
How am I going to cover the debts that I have made, hoping that Sanlam will fix this error with 6k.
TN
Thumeka N's update11 Sept 2025, 08:12
Reviewer Update
Good day
On the documets that you sent, it shows that I have being paying I covered 6 People which this included my late Brother.
why is the no document that shows the names of people i have covered from day 2014
And please tell me how you calculated the R6 397.47 that you refunded me
How am I going to cover the debts that I have made, hoping that Sanlam will fix this error with 6k.
On the documets that you sent, it shows that I have being paying I covered 6 People which this included my late Brother.
why is the no document that shows the names of people i have covered from day 2014
And please tell me how you calculated the R6 397.47 that you refunded me
How am I going to cover the debts that I have made, hoping that Sanlam will fix this error with 6k.
Sanlam's replyOfficial
11 Sept 2025, 09:23Good morning, Thumeka
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply11 Sept 2025, 09:23
Official
Good morning, Thumeka
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
11 Sept 2025, 13:06Hello Thumeka
Sanlam Sky has informed us that they are busy investigating the matter and that they have sent you an email to confirm this.
Regards
Sanlam Client Care
Sanlam Sky has informed us that they are busy investigating the matter and that they have sent you an email to confirm this.
Regards
Sanlam Client Care
Sanlam's reply11 Sept 2025, 13:06
Official
Hello Thumeka
Sanlam Sky has informed us that they are busy investigating the matter and that they have sent you an email to confirm this.
Regards
Sanlam Client Care
Sanlam Sky has informed us that they are busy investigating the matter and that they have sent you an email to confirm this.
Regards
Sanlam Client Care