Sanlam is a ****

On the 3rd of April 2023, my mother passed away. On the 4th April 2023 we went to Sanlam to claim my mother's investments. We were informed that she has different investments and all of them she nominated beneficiaries(me and my sisters). We submitted the necessary documents that where requested and we where told that the following day the money would be in our bank accounts. We followed up on the 14th April 2023 and we where told that our matter had been escalated. We called the consulted who was assisting us his name is Sisa Ntshokotsha and he did not answer . We have sent him emails and he is not responding. Till this day we have not received the money. Please assist or forward us with an insurance investigator.