Sanlam is a ****!

Sanlam is the worst! I called them on the 1st of October 2024 and I spoke to a consultant. I asked her to help me remove a few lives I have assured as I'm in a tight spot financially. She sent me a policy alteration form and I aren't it back on the same day. I didn't hear from them, I then spoke to their financial advisor asking him to assist me and he sent me the same forms on the 28th of November 2024 and I resent them. On the 6th of November I recieved a call from a consultant trying to convince me to reduce the cover and I refused. I wasked to write a letter saying that I was cancelling one of the policies because there was only one life assured in that policy and I did. On the 13th of November 2024 I called to make yet another follow up and I was sent from post to pillar for over 3hours on the phone with over 4 consultants. I was then given 4 forms to fill out and I did. Today - 18 November 2024 I'm making a follow up and I'm being told that none of my forms have been worked on. Why is it such a hassle to get them to do anything besides writing up a new policy for their clients?