Sanlam is a ****

I feel ****med by sanlam my granny took up an insurance policy with sanlam years and they have been deducting money from her pension the last deduction was in April 2024 when she passed on in March 28 we contacted sanlam we went to different branches to be told that they can't trace the policy we were advised that they would escalate the matter so that it would be located to no avail we have been calling every three days to get no information at this point we don't know that to do and what's painful is that we had to end up accumulating dept to cover the funeral cost until now there has been no communication