Sanlam investment account is ****

Worst investment account ever. You just receive and automated response saying your withdrawal could not be complete please redo without any explanation. Like I did the request on the 29th and not it says I must check on the 12th December like how hard can it be to do a withdrawal. I should have just opened a Nedbank investment and just get my banker to assist cause clearly Sanlam isn’t as good as they think they are. In fact I’m cancelling my life cover with them. Imagine if would die how much my daughter would struggle to access my life cover.