SJ
Siphiwe J
1 reviews | Active since Jun 2019
12 Jul 2021, 12:49
Sanlam intentionally ignoring my issue
I have never come across a company that's as disorganised and inefficient as Sanlam. First they took about two months to pay my withdrawal from their pension fund, and now they have issued an incorrect directive. I can't submit my tax returns because the lump sum amounts on my IRP5 and tax directive don't match. It has been two weeks and I have not received a single response from them. Everytime I call their client centre, they tell me they have sent the person who deals with my claim an email, an absolute **** show.
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Replies (5)
Sanlam's replyOfficial
12 Jul 2021, 13:06 Dear Siphiwe
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 13:06
Official
Dear Siphiwe
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
12 Jul 2021, 14:23Dear Siphiwe
Thank you for the details. Your matter was escalated to the responsible team for further handling.
Regards,
Sanlam Client Relations
Thank you for the details. Your matter was escalated to the responsible team for further handling.
Regards,
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 14:23
Official
Dear Siphiwe
Thank you for the details. Your matter was escalated to the responsible team for further handling.
Regards,
Sanlam Client Relations
Thank you for the details. Your matter was escalated to the responsible team for further handling.
Regards,
Sanlam Client Relations
SJ
Siphiwe J's updateReviewer Update
13 Jul 2021, 13:34Update: It's 24 hours later and I still don't have a response to my complaint, even after they have "escalated" the matter. Pathetic
SJ
Siphiwe J's update13 Jul 2021, 13:34
Reviewer Update
Update: It's 24 hours later and I still don't have a response to my complaint, even after they have "escalated" the matter. Pathetic
SJ
Siphiwe J's updateReviewer Update
13 Jul 2021, 14:15What you need to understand is that I have already been waiting for two weeks now, and telling me to wait another 7 days is absolutely pathetic. I want to know why my matter has received no attention whatsoever, and making me wait for an additional period is evidence that don't understand the urgency of the matter or simply don't give a damn. People need to know how you're treating the your clients so they can avoid such mistreatment
SJ
Siphiwe J's update13 Jul 2021, 14:15
Reviewer Update
What you need to understand is that I have already been waiting for two weeks now, and telling me to wait another 7 days is absolutely pathetic. I want to know why my matter has received no attention whatsoever, and making me wait for an additional period is evidence that don't understand the urgency of the matter or simply don't give a damn. People need to know how you're treating the your clients so they can avoid such mistreatment
Sanlam's replyOfficial
14 Jul 2021, 08:37Dear Siphiwe
Your comments are noted and we have referred your matter to the responsible team for further handling.
Regards,
Sanlam Client Relations
Your comments are noted and we have referred your matter to the responsible team for further handling.
Regards,
Sanlam Client Relations
Sanlam's reply14 Jul 2021, 08:37
Official
Dear Siphiwe
Your comments are noted and we have referred your matter to the responsible team for further handling.
Regards,
Sanlam Client Relations
Your comments are noted and we have referred your matter to the responsible team for further handling.
Regards,
Sanlam Client Relations