Sanlam insurance! A ******* of Note!

I am utterly disappointed and disgusted by Sanlam insurance! I am writing this complaint on behalf of my elderly and sickly mothet who has a funeral policy with them. My mother took out an insurance policy with them and one of her dependants was her late Brother. After waiting for 2 weeks after she submitted a valid claim, she was told to wait a further 5 days pending an "investigation". Mind you she had to bury him. She had no money for the funeral and ended up having to take out high interest loans! After the funeral she contacted them again for feedback and was told to wait another 21 days as the "investigation" is still in progress??? As we speak now my mother is sick in bed with stress and anxiety. I dont know if she will make it. Sanlam insurance was more than willing to take her premiums monthly without fail. Now that they have to pay out, they are sending her from Pillar to Post! What a disgrace you are to the Insurance industry Sanlam!