DP
Dennis P

1 reviews | Active since Nov 2024

12 Nov 2024, 00:41

Sanlam *****ing South Africans monies

Sanlam is the worst, horrible, FSP in SA. I've submitted my withdrawal claim almost 2 months ago, to date nothing. You can't get hold of them via email (over a month I'm still waiting for an email response), you waste airtime daily not speaking to anyone but being on the phone for hours. Sanlam do not care about people, as long as interest generates on the high values outstanding to people and they benefit, they happy. It is absolutely disgusting. The CEO/directors are to be blamed for this - appointing incomoetent people to do the job. It is sad that our monies are not in safe hands and all response we will get from their social media team '' the refereed this to the relevant team who will never respond''. People will be dead from hunger, medical bills etc by the time sanlam responds and act on submitted claims. Let us unite and get journalists involved to air people's experiences. Over 5k 1 star ratings, it is a sign that sanlam is failing to assist with peoples own money.

0
Replies (6)
Sanlam
Sanlam's reply12 Nov 2024, 07:44
Official
Good day Dennis

We apologise for your service experience and would like to assist.

We will be sending you a Private reply.

Regards
Sanlam Client Care
DP
Dennis P's update15 Nov 2024, 09:22
Reviewer Update
Hi, it's been over 3 days that this has been '' escallated'' and to date no call or email from Sanlam. This is a sign that your service is broken,damaged not even sure if this was escalated. This is terrible for Sanlam as an organization.

It's pointless for Sanlam to have a customer service team on Hello Peter who fails to live up to the organizations values.
Another proven fact how rotten and *********** the leaders are not being able to monitor these customer trends.

Let me take to social media and include your executives hopefully they will respond
Sanlam
Sanlam's reply15 Nov 2024, 09:47
Official
Good morning Dennis

We apologise for the fact that you have had no feedback from Sanlam Corporate.

We have now further escalated the matter with them.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply15 Nov 2024, 12:40
Official
Good afternoon Dennis

We have received feedback that Sanlam Corporate has been in touch with you and that they are busy attending to the matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 Nov 2024, 13:22
Official
Good afternoon, Dennis

We are following up with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply21 Nov 2024, 13:56
Official
Good afternoon Dennis

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care