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Nazlee N

1 reviews | Active since Mar 2021

19 Dec 2024, 08:08

Sanlam Indie/ Matrix

I covered My Sister with Sanlam indie in Jan 2021, in July 2024 I asked for my other sister to covered, so when I checked around Aug-Sep 24 are they reflecting on my policy no , I saw my sister that has been covered since Jan 2021 is not reflecting, I asked them to sort out my query , Sanlam indie Converted to Sanlam Matrix , it is December 2024 now they keep Postponing my query , their telephones don't work when you call them they only operate on emails , so for anyone considering on getting insurance from here think twice , as at this point in time I'm not sure where I'm at cause If something had to happen to this members they will give you a run around just like now, after all they are at fault and it is taking them along time to resolve my query .The service is not so great

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Replies (8)
Sanlam
Sanlam's reply19 Dec 2024, 08:40
Official
Good day Nazlee

We apologise for your service experience and have requested the Client Care Centre to look into the matter and contact you.
 
Regards
Sanlam Client Care 
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Nazlee N's update30 Jan 2025, 18:43
Reviewer Update
I am still not happy I the manner that the query is being handled ,we are fast approaching February 2025 and yet nothing is happening, there is no sense of urgency to my query . The service is really bad
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Nazlee N's update30 Jan 2025, 18:49
Reviewer Update
Sanlam digital services are t good , you barely get proper response . I have to keep following up and being told they sorting out my query since last year September . The service is very poor , they are struggling to sort out my query as the error came from them , I will hold Sanlam liable in the event of when something happens as they not treating it as an urgent matter .
Sanlam
Sanlam's reply30 Jan 2025, 19:14
Official
Hello Nazlee

Thank you for reaching out to us again. 
 
We have requested urgent assistance from Client Care Centre.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply05 Feb 2025, 08:39
Official
Good day Nazlee
 This is to confirm that you have been contacted and is being assisted.  
Regards
Sanlam Client Care 
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Nazlee N's update27 Feb 2025, 06:31
Reviewer Update
I am still not happy , the main issue of my Sister's Policy is being ignored , they covered my sister from 14 Feb 2025 ,when I had covered her Since Jan 2021 ,My sister was initially covered for R20 000 when she started , I then increased her cover to R40 000 in November 2022 ,it is 2025 now her cover amount is suppose to double. Sanlam is Negligent they mess up up important things and cannot sort it out , I have not missed or skipped any payments , but for Sanlam to treat and give such bad service that they can't Rectify the issue properly
Sanlam
Sanlam's reply27 Feb 2025, 07:27
Official
Good morning Nazlee

We are sorry to learn that this matter has still not been sorted out.

We have again escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Feb 2025, 09:26
Official
Hello Nazlee

We have received feedback that an email has been sent to you and that the matter is receiving attention.

Regards
Sanlam Client Care