ST
Shelly T
1 reviews | Active since Apr 2009
01 Sept 2021, 14:59
SANLAM INDIE *******LY DOUBLE DEDUCT CLIENT'S BANK ACCOUNTS
So my hubsand has just received an SMS from Sanlam Indie advising him that they will be taking a double deduction off his bank account for his premium because they have a system issue and have promised to refund the monies within 7 days.
What gives Sanlam Indie the right to do this? It is due to their own negligence and incompetence that they have system problems. Who can afford a company just taking a double deduction off a person's bank account?
SANLAM INDIE, WHO THE HELL DO YOU THINK YOU ARE??? I WILL BE TAKING THIS TO THE INSURANCE OMBUDSMAN!!!
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Sanlam's replyOfficial
02 Sept 2021, 08:38Good day Shelly
We acknowledge receipt of your complaint, we sincerely apologise for the negative service experience.
A consultant will be in contact with you shortly.
Kind regards
Sanlam Indie
We acknowledge receipt of your complaint, we sincerely apologise for the negative service experience.
A consultant will be in contact with you shortly.
Kind regards
Sanlam Indie
Sanlam's reply02 Sept 2021, 08:38
Official
Good day Shelly
We acknowledge receipt of your complaint, we sincerely apologise for the negative service experience.
A consultant will be in contact with you shortly.
Kind regards
Sanlam Indie
We acknowledge receipt of your complaint, we sincerely apologise for the negative service experience.
A consultant will be in contact with you shortly.
Kind regards
Sanlam Indie