Sanlam Indie hopeless

Last year on 12-07-2021 i took out funeral policy at Sanlam Indie.On this day i got welcome messages and that i can be assure that i am covered immediately.So when my mom died last week and i made a claim and depend on the same people who wellcomed so joyfully and who told me from that moment i am covered was the people who reject my claim in my time of need. When claim was made they told me theres still outstanding docs. Send the outstanding docs to them immediately. They thanked me for quick response and say they will get back to me. 2days later they tell me claim is not vallid cos policy is not yet six months old and the period starts from first debit order date. So furious cos the dates on the first docs i send and date on outstanding docs is the same. They wait two days to give me that upsetting news. Why would they say im covered if i clearly was not cos my claim was rejected but was joyously welcomed and told i am covered on the 12-07-2021.I cant beleive that a company like Sanlam is dropping me like this-i dont recommed any one to buy from them. in my time of need they will drop you. They really not a plan