Sanlam indie has a poor communication with their customer in fact they don't answer any emails

Item: Sanlam
Rating: 1
Author: Sheroll Gule I have a claim and since then no response from them Sherrolg

Sanlam indie has a poor communication with their customer in fact they don't answer any emails. It is only lies when they say 4 business hours for response.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

09 May 2023, 15:00

Good day Sheroll Gule

We acknowledge receipt of your complaint and sincerely apologise for the service experience.

We are urgently looking into your claim and will revert back to you shortly.

Kind regards
Sanlam Indie Team

Sanlam's reply09 May 2023, 15:00

Official

Sanlam's replyOfficial

11 May 2023, 13:45

Hi Sheroll,

We appreciate your patience. And can confirm that our claims team emailed you the claim outcome letter.

We thank you for your continued support.

Regards,
Sanlam Indie Team

Sanlam's reply11 May 2023, 13:45

Official

Hi Sheroll,

We appreciate your patience. And can confirm that our claims team emailed you the claim outcome letter.

We thank you for your continued support.

Regards,
Sanlam Indie Team