Sanlam Indie Funeral Claim

They don't deserve a star at all. On the 24th Dec 2021, they process my claim and they approve it the same day, excellent response. They did specify that the money should be in my account 2 to 3 days. To my surprise till today I am still waiting to be paid. If we were depending on them there will be no funeral till today? What kind of service is this really? I am frustrated because I used my savings money for the funeral, I called them today at 10 am and they all went home for the new year holidays they will be back on Monday. This is so unfair and disrespectful.