AT
Amanda T
1 reviews | Active since Jul 2013
30 Mar 2020, 10:30
Sanlam Indie does not offer manual payment options
Due to Corona Virus we are short paid. I want to make a manual payment for the April and May 2020 premiums, The consultant tells me I must give 3 days notice for a forced debit. today is 2 days before 1 April, when there wont be enough funds in my account. Then I am give the option of a double debit next time. Again I wont have funds in my account. Then I am told I can miss 6 premiums but in the event of a claim a reduced cover is paid. the purpose of this plan is to cover the rent until my estate is sorted, so I cannot have a reduced cover. Why does an insurer associated with Sanlam not offer a manual payment option? This is the most ridiculous answer I have ever gotten form an insurer.
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
30 Mar 2020, 13:11Hi Amanda T
Receiving great service during these difficult times is more important than ever, so we are sorry to hear about your recent experience with us. Thank you for letting us know about it.
We will look into this urgently for you and provide you with feedback as soon as possible.
Sanlam Indie Team
Receiving great service during these difficult times is more important than ever, so we are sorry to hear about your recent experience with us. Thank you for letting us know about it.
We will look into this urgently for you and provide you with feedback as soon as possible.
Sanlam Indie Team
Sanlam's reply30 Mar 2020, 13:11
Official
Hi Amanda T
Receiving great service during these difficult times is more important than ever, so we are sorry to hear about your recent experience with us. Thank you for letting us know about it.
We will look into this urgently for you and provide you with feedback as soon as possible.
Sanlam Indie Team
Receiving great service during these difficult times is more important than ever, so we are sorry to hear about your recent experience with us. Thank you for letting us know about it.
We will look into this urgently for you and provide you with feedback as soon as possible.
Sanlam Indie Team
Sanlam's replyOfficial
31 Mar 2020, 16:47Hi Amanda T
Once again thank you for letting us know about your recent service experience with us.
We understand your sentiment about the feedback we provided on 30 March 2020, and we are always looking at ways of improving our products and service.
We will always appreciate feedback from our clients as this will allows us to grow and improve.
If you need any further assistance, please don't hesitate to get in touch with us.
Sanlam Indie Team
Once again thank you for letting us know about your recent service experience with us.
We understand your sentiment about the feedback we provided on 30 March 2020, and we are always looking at ways of improving our products and service.
We will always appreciate feedback from our clients as this will allows us to grow and improve.
If you need any further assistance, please don't hesitate to get in touch with us.
Sanlam Indie Team
Sanlam's reply31 Mar 2020, 16:47
Official
Hi Amanda T
Once again thank you for letting us know about your recent service experience with us.
We understand your sentiment about the feedback we provided on 30 March 2020, and we are always looking at ways of improving our products and service.
We will always appreciate feedback from our clients as this will allows us to grow and improve.
If you need any further assistance, please don't hesitate to get in touch with us.
Sanlam Indie Team
Once again thank you for letting us know about your recent service experience with us.
We understand your sentiment about the feedback we provided on 30 March 2020, and we are always looking at ways of improving our products and service.
We will always appreciate feedback from our clients as this will allows us to grow and improve.
If you need any further assistance, please don't hesitate to get in touch with us.
Sanlam Indie Team
