SANLAM INDIE BAD SERVICE DELIVERY, CLAIM PENDING OUTCOME SINCE APRIL 2024

I am very disappointed with sanlam indie I made a claim on my mother policy, since 19 April 2024 and submitted all relevant supporting documentation needed, and no additional information was requested from me up and until today i haven't received any outcome, they promised that their claim that claim takes 15 working days and 30 to 60 days if additional information is required which no additional information was required, i have send e-mail and also chat with the customer service via Sanlam indie site all i have been getting from them is we are still awaiting assessor feedback we will escalate and next time i followed still the same outcome

My late mother trusted Sanlam with her all heart and yet they failing to honor her last wishing all i ask is an update and why the claim is taking longer. sanlam is a big respectful organization and how they treat their customers is vey bad. all i needed is to understand why the claim is still not having any feedback or outcome

you cant even call them, and is as if they are all trained to say the something, my mother claim was lodged on time but Sanlam is failing us, some of us we still hurt by loosing our mother and premiums were paid but claim being delayed for what reason i do not know anymore.

i am tired of numerous follow-ups with no outcome, it is very painful to be made feel like headless chicken by Sanlam, not provide accurate feedback or outcome.

is there a reason as to why a claim done on the 19 April 2024 and was forward to the assessor by claim agent on the 24 April 2024 still have not outcome i expected better from Sanlam