Sanlam Indie a complete ****

Sanlam a complete **** !

Sanlam called me approximately 2 years ago to be specific Sanlam Indie and offered me a funeral policy i was happy to sign up and covered my family on the policy my premium coming out over R1000 per month.

recently i changed banks and wished to update my banking details i sent an email on the 27th October 2025 and was told not to contact Sanlam Indie as all policies was converted to Marix Risk Solutions to date i was not able to get hold of Matrix solutions ??? i have no idea where my policy is if anything should happen to myself or family no one will have the slightest idea how to make a claim the Helloindie (Sanlam) group failed me as a consumer as i bought the policy from YOU when i needed guidance and help to change banking details and get an updated policy documented i was merely shifted to the side as if i no longer existed i paid my premium religously as a good consumer i made all effort to change my bank details as i changed banks but everyone at Sanlam looks the other way to administer a policy once the sale was written up i was forgotten as a customer Sad but so true to only way to resolve this matter is to reverse my debit order or dispute the premium and find an insurance company who prides themself in customer service.. its a complete nightmare dealing with Sanlam Indie or Matrix risk solutions i have no idea where my policy is its so frustrating.