CS
Clarence S
1 reviews | Active since Nov 2023
26 Mar 2024, 15:15
Sanlam Indie
Good day,
To say am disappointed in Sanlam Indie is an understatement. My mother took a life policy with Sanlam Indie and paid faithfully for a good 2 years but Sanlam Indie has been so unreasonable and they keep asking documents I have already submitted.
months later and they still have not paid out.
Loosing a loved one is an unbearable pain on its own but for a reputable institution like Sanlam Indie to promise to take of their clients and later be avoiding payment even after submitting everything is shocking!
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
26 Mar 2024, 15:32Hi Clarence,
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and will be in touch with you to resolve it promptly and accurately.
Kind Regards,
Sanlam Indie Team
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and will be in touch with you to resolve it promptly and accurately.
Kind Regards,
Sanlam Indie Team
Sanlam's reply26 Mar 2024, 15:32
Official
Hi Clarence,
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and will be in touch with you to resolve it promptly and accurately.
Kind Regards,
Sanlam Indie Team
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and will be in touch with you to resolve it promptly and accurately.
Kind Regards,
Sanlam Indie Team
CS
Clarence S's updateReviewer Update
26 Mar 2024, 15:49Would really appreciate that, thank you.
CS
Clarence S's update26 Mar 2024, 15:49
Reviewer Update
Would really appreciate that, thank you.
Sanlam's replyOfficial
26 Mar 2024, 16:01It's a pleasure. Our claims team will contact you soon.
Sanlam's reply26 Mar 2024, 16:01
Official
It's a pleasure. Our claims team will contact you soon.
CS
Clarence S's updateReviewer Update
02 Apr 2024, 10:04Good day Hellopeter,
No Sanlam Indie is a very big joke,they haven't come back to me.
They said they were looking for an alternative way of resolving my case and would do it urgently but until today I have received nothing from their end. It's really annoying. I won't stop here maybe I should also involve Twitter and other social media platforms 🤔 political parties, just so they can honor my mother's life!
No Sanlam Indie is a very big joke,they haven't come back to me.
They said they were looking for an alternative way of resolving my case and would do it urgently but until today I have received nothing from their end. It's really annoying. I won't stop here maybe I should also involve Twitter and other social media platforms 🤔 political parties, just so they can honor my mother's life!
CS
Clarence S's update02 Apr 2024, 10:04
Reviewer Update
Good day Hellopeter,
No Sanlam Indie is a very big joke,they haven't come back to me.
They said they were looking for an alternative way of resolving my case and would do it urgently but until today I have received nothing from their end. It's really annoying. I won't stop here maybe I should also involve Twitter and other social media platforms 🤔 political parties, just so they can honor my mother's life!
No Sanlam Indie is a very big joke,they haven't come back to me.
They said they were looking for an alternative way of resolving my case and would do it urgently but until today I have received nothing from their end. It's really annoying. I won't stop here maybe I should also involve Twitter and other social media platforms 🤔 political parties, just so they can honor my mother's life!
Sanlam's replyOfficial
02 Apr 2024, 11:12Good day Clarence,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Our claims team will be in touch before the close of business to provide an update.
Kind regards,
Sanlam Indie Team
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Our claims team will be in touch before the close of business to provide an update.
Kind regards,
Sanlam Indie Team
Sanlam's reply02 Apr 2024, 11:12
Official
Good day Clarence,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Our claims team will be in touch before the close of business to provide an update.
Kind regards,
Sanlam Indie Team
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Our claims team will be in touch before the close of business to provide an update.
Kind regards,
Sanlam Indie Team
CS
Clarence S's updateReviewer Update
03 Apr 2024, 10:43Would appreciate that thank you
CS
Clarence S's update03 Apr 2024, 10:43
Reviewer Update
Would appreciate that thank you
Sanlam's replyOfficial
03 Apr 2024, 10:53Good morning Clarence,
It's a pleasure, kindly note that our claims team tried contacting you yesterday telephonically, but they were unfortunately not able to get through to you. They will try again today.
Kind regards,
Sanlam Indie Team
It's a pleasure, kindly note that our claims team tried contacting you yesterday telephonically, but they were unfortunately not able to get through to you. They will try again today.
Kind regards,
Sanlam Indie Team
Sanlam's reply03 Apr 2024, 10:53
Official
Good morning Clarence,
It's a pleasure, kindly note that our claims team tried contacting you yesterday telephonically, but they were unfortunately not able to get through to you. They will try again today.
Kind regards,
Sanlam Indie Team
It's a pleasure, kindly note that our claims team tried contacting you yesterday telephonically, but they were unfortunately not able to get through to you. They will try again today.
Kind regards,
Sanlam Indie Team
CS
Clarence S's updateReviewer Update
03 Apr 2024, 11:31Good day Sanlam,
At this point I prefer communication via email so I can have a trail.
Clarence
At this point I prefer communication via email so I can have a trail.
Clarence
CS
Clarence S's update03 Apr 2024, 11:31
Reviewer Update
Good day Sanlam,
At this point I prefer communication via email so I can have a trail.
Clarence
At this point I prefer communication via email so I can have a trail.
Clarence
Sanlam's replyOfficial
03 Apr 2024, 12:32Good day Clarence,
Your feedback is noted, our claims team will comply with your request.
Kind regards,
Sanlam Indie Team
Your feedback is noted, our claims team will comply with your request.
Kind regards,
Sanlam Indie Team
Sanlam's reply03 Apr 2024, 12:32
Official
Good day Clarence,
Your feedback is noted, our claims team will comply with your request.
Kind regards,
Sanlam Indie Team
Your feedback is noted, our claims team will comply with your request.
Kind regards,
Sanlam Indie Team
CS
Clarence S's updateReviewer Update
03 Apr 2024, 14:40Latest email denotes a feedback on Friday from Sanlam Indie from the Assessors so I guess we have not progressed with regards to the claim since I laid a complaint here exactly a week ago, sad fact of the miserable lives of beneficiaries when the main policy holders are no more!
CS
Clarence S's update03 Apr 2024, 14:40
Reviewer Update
Latest email denotes a feedback on Friday from Sanlam Indie from the Assessors so I guess we have not progressed with regards to the claim since I laid a complaint here exactly a week ago, sad fact of the miserable lives of beneficiaries when the main policy holders are no more!
CS
Clarence S's updateReviewer Update
09 Apr 2024, 16:03Thank you for honoring my Mother and honoring the pay out.
Clarence
Clarence
CS
Clarence S's update09 Apr 2024, 16:03
Reviewer Update
Thank you for honoring my Mother and honoring the pay out.
Clarence
Clarence
Sanlam's replyOfficial
09 Apr 2024, 16:07Good afternoon Clarence,
Thank you for the update, we're so glad we could be there for you in the moments that matter most. We wish you the best.
Kind regards,
Sanlam Indie Team
Thank you for the update, we're so glad we could be there for you in the moments that matter most. We wish you the best.
Kind regards,
Sanlam Indie Team
Sanlam's reply09 Apr 2024, 16:07
Official
Good afternoon Clarence,
Thank you for the update, we're so glad we could be there for you in the moments that matter most. We wish you the best.
Kind regards,
Sanlam Indie Team
Thank you for the update, we're so glad we could be there for you in the moments that matter most. We wish you the best.
Kind regards,
Sanlam Indie Team