XM
Xoliseka M
1 reviews | Active since Dec 2019
17 Apr 2020, 14:00
Sanlam Indie
Hi There Just checking on ur experience regarding Sanlam Indie. I just joined these guys and on their first premium which was on the first of April they decided to debit twice and another debit on the third which led me with many questions. My agreement and understanding was this debit was supposed to go off once every month.
Please advise on your experience before it’s too late.
Regards Xoliseka
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
17 Apr 2020, 15:00Hello Xoliseka
Thank you for getting in touch with us. We experienced a billing issue that affected our clients on 1 April 2020. Our finance team managed to isolate all affected policyholders and refunds were processed on 3 April 2020. We also sent an email communication to all affected policyholders notifying them of this.
We understand this has not been a good experience and we commit to improving going forward. In the meantime, we will look into the issue of the 3rd debit and provide you with feedback as soon as possible.
Sanlam Indie Team
Thank you for getting in touch with us. We experienced a billing issue that affected our clients on 1 April 2020. Our finance team managed to isolate all affected policyholders and refunds were processed on 3 April 2020. We also sent an email communication to all affected policyholders notifying them of this.
We understand this has not been a good experience and we commit to improving going forward. In the meantime, we will look into the issue of the 3rd debit and provide you with feedback as soon as possible.
Sanlam Indie Team
Best regards,
Sanlam's reply17 Apr 2020, 15:00
Official
Hello Xoliseka
Thank you for getting in touch with us. We experienced a billing issue that affected our clients on 1 April 2020. Our finance team managed to isolate all affected policyholders and refunds were processed on 3 April 2020. We also sent an email communication to all affected policyholders notifying them of this.
We understand this has not been a good experience and we commit to improving going forward. In the meantime, we will look into the issue of the 3rd debit and provide you with feedback as soon as possible.
Sanlam Indie Team
Thank you for getting in touch with us. We experienced a billing issue that affected our clients on 1 April 2020. Our finance team managed to isolate all affected policyholders and refunds were processed on 3 April 2020. We also sent an email communication to all affected policyholders notifying them of this.
We understand this has not been a good experience and we commit to improving going forward. In the meantime, we will look into the issue of the 3rd debit and provide you with feedback as soon as possible.
Sanlam Indie Team
Best regards,
Sanlam's replyOfficial
21 Apr 2020, 08:57Hello Xoliseka
We trust you are doing well. We just wanted to let you know that we provided feedback via email to you on 17 April 2020.
If you need any assistance, please don't hesitate to get in touch with us at ***.
Sanlam Indie Team
We trust you are doing well. We just wanted to let you know that we provided feedback via email to you on 17 April 2020.
If you need any assistance, please don't hesitate to get in touch with us at ***.
Sanlam Indie Team
Best regards,
Sanlam's reply21 Apr 2020, 08:57
Official
Hello Xoliseka
We trust you are doing well. We just wanted to let you know that we provided feedback via email to you on 17 April 2020.
If you need any assistance, please don't hesitate to get in touch with us at ***.
Sanlam Indie Team
We trust you are doing well. We just wanted to let you know that we provided feedback via email to you on 17 April 2020.
If you need any assistance, please don't hesitate to get in touch with us at ***.
Sanlam Indie Team
Best regards,