SANLAM incorrectly deducts a cancelled policy

I have recently taken a life cover policy and funeral with Sanlam to start in July 2021. With that had an investment policy added that was supposed to start. In total the deduction would kd have been R 1700. However early July 2021 indicated through my Sanlam dedicated financial advisor to cancel the investment due to my financial situation to the amount of R 1000. We processed with my advisor all the required documents for cancelations but SANLAM went ahead and deducted. Now i have neen told about terms and conditions that don't apply to the policy cancelled way before debit order dates. Now i am being sent around with payment before 13th now will have to wait 25 days, unless i indicated that i will not refund but have explicitly cancelled the policy but they went ahead. My financial advisor from Sanlam has done all he can but seems head office of SANLAM doesn't really care.