Sanlam Inconsistent Information

Last week my ex employer submitted my withdrawal application to Sanlam, I made a call to confirm if Sanlam received the documents and it was confirmed that it was received and that I need to allow 10-15 working days for this to be processed.

Today I'm now being told 4-6 weeks. The person who assisted me (didn't get her name) says she cant speak for what I was told last week but insisted the timescale is 4-6 weeks and that I should just wait.

When checking the Sanlam FAQ, to my surprise the turnaround time is 10 working days or two weeks from the date that they receive my withdrawal documents as per the below: "The pay-out normally takes two weeks (10 working days) from the time your fully completed documents are received or your final fund contributions are received by the fund (whichever is later).

I'm really disappointed and I need clarification on this as I resigned in July and my employer did not submit my documents sooner apparently due to a "technical issue".

It seems Sanlam employees are sucking these dates out of their thumbs and there is no consistency.