Sanlam ***********, unreliable and dont deliver services after years of payments made to them

I have been with sanlam for many many years through my company and have been trying to get my deserved pension fund paid out to me from Sanlam for 2 months now. It has been a long debate between Sars and Sanlam. We had to go into Sars to complete information manually that ended up being exaclty same information given originally. Sars has confirmed that everything has been confirmed and completed on their side but sanlam keeps sending me messages that it has been declined. I have been doing Sanlams job this whole time and all they keep saying is it has been declined. Sanlam has not brought thier part at all. They gave us forms to take to Sars and forgot to sign it, having us stand in sars que once again after taking it to sanlam to sign. I have called both companies countless times. After phoning Sars again to make sure it was confirmed, they again told me everything on their side has been completed, if there is a problem, it is from Sanlams side and that sanlam can phone them to find out whether it has been completed. I have told this to sanlam but they refuse to do this, hence hindering the process from being completed. There is no way forward at this point if sanlam does not bring their side which they are not doing at all. They keep refering me to people that are higher up then they are either not availavle, on leave or they tell me that they are not the correct people to speak to. I have been told I will be called back and it hardly happens. I have been put through to so many people, telling the same story over and ocer agin with no end and no one has been able to help. I have found them to be completely *********** and unreliable. I would not recomend Sanlam to anyone as when you need them. I am still awaiting a phone call back.