SANLAM *********** BUNGLING OF CLAIM

My policy matured on 31 October 2021. I phoned the Call Centre and the consultant told me which forms to complete and which supporting documents to upload. He confirmed that I can submit the beneificiary's banking details and off she went to her bank to get a stamped bank statement. I sent the claim and supporting documents on 28 October 2021. I received acknowledgement and nothing else. I phoned the Call Centre again on 9 November 2021 and the consultant told me that I should have given my own banking details and not the beneficiary's banking details. I completed the claim form again and emailed it again on 9 November 2021. On 4 December 2021 I received an email from Sanlam advising me that my policy has matured and that I should submit claim forms and supporting documents. I did so on 4 December 2021. I received a receipt but nothing else from Sanlam. On 9 December 2021 I called the Call Centre. The consultant told me that "they" want to verify that I am the one that sumitted the claim. I confirmed. She also asked me to confirm my banking details. I did. I asked her when I can expect to receive my money and she said that the claims department will give me feedback. Obviously they are not going to do that because during the course of these interactions, not once did they contact me or give me any feedback. In any case, I don't want feedback, I want my money!!! The consultant was unable to say when I can expect to receive payment. WHAT A BUNCH OF USELESS IDIOTS!!!