QG
Quentin G
1 reviews | Active since Jul 2012
27 Nov 2020, 10:15
Sanlam Incompetence !!!
Incompetence and poor, insensitive service. Sanlam representative(s) keep on asking for information already forwarded to them. RE; Death claim. How do you keep asking for an I.D number when it has been given more than once and it's also printed on the death certificate ? I now even get ******* messages ? Weeks have passed and still no joy ?
Regards, Quentin
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
27 Nov 2020, 10:42Dear Quentin
We are sorry to hear about your experience.
We however do require the ID number or policy number on this platform in order to direct the matter to the responsible department. Please note that we have different departments within Sanlam that deals with claims. Please provide the details in the private field so that we may escalate to the correct team.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience.
We however do require the ID number or policy number on this platform in order to direct the matter to the responsible department. Please note that we have different departments within Sanlam that deals with claims. Please provide the details in the private field so that we may escalate to the correct team.
Kind regards
Sanlam Client Relations
Sanlam's reply27 Nov 2020, 10:42
Official
Dear Quentin
We are sorry to hear about your experience.
We however do require the ID number or policy number on this platform in order to direct the matter to the responsible department. Please note that we have different departments within Sanlam that deals with claims. Please provide the details in the private field so that we may escalate to the correct team.
Kind regards
Sanlam Client Relations
We are sorry to hear about your experience.
We however do require the ID number or policy number on this platform in order to direct the matter to the responsible department. Please note that we have different departments within Sanlam that deals with claims. Please provide the details in the private field so that we may escalate to the correct team.
Kind regards
Sanlam Client Relations
QG
Quentin G's updateReviewer Update
04 Dec 2020, 14:18Good day,
Thank you for your reply.
A couple of minutes after I wrote the complaint on Hellopeter I was contacted by one of your representatives.
Still no joy.
My Broker is dealing with your company on my behalf and we both are astonished by the poor service.
Thank you.
Regards,
Quentin
Thank you for your reply.
A couple of minutes after I wrote the complaint on Hellopeter I was contacted by one of your representatives.
Still no joy.
My Broker is dealing with your company on my behalf and we both are astonished by the poor service.
Thank you.
Regards,
Quentin
QG
Quentin G's update04 Dec 2020, 14:18
Reviewer Update
Good day,
Thank you for your reply.
A couple of minutes after I wrote the complaint on Hellopeter I was contacted by one of your representatives.
Still no joy.
My Broker is dealing with your company on my behalf and we both are astonished by the poor service.
Thank you.
Regards,
Quentin
Thank you for your reply.
A couple of minutes after I wrote the complaint on Hellopeter I was contacted by one of your representatives.
Still no joy.
My Broker is dealing with your company on my behalf and we both are astonished by the poor service.
Thank you.
Regards,
Quentin
Sanlam's replyOfficial
04 Dec 2020, 14:38Good day, Quentin
We would also like to assist you, you may provide us with the necessary information and we will investigate further.
Kind regards,
Sanlam Client Relations
We would also like to assist you, you may provide us with the necessary information and we will investigate further.
Kind regards,
Sanlam Client Relations
Sanlam's reply04 Dec 2020, 14:38
Official
Good day, Quentin
We would also like to assist you, you may provide us with the necessary information and we will investigate further.
Kind regards,
Sanlam Client Relations
We would also like to assist you, you may provide us with the necessary information and we will investigate further.
Kind regards,
Sanlam Client Relations
QG
Quentin G's updateReviewer Update
11 Dec 2020, 09:552 Months later and still no joy ?
Received e-mails from Dimakatso Mbiza and received a phone call from Ashraf ( 27 Nov.2020 )
Where's the private field where I should send personal information too ?
My broker's office just called me and informed me that Sanlam now requests a letter from the Master of the High Courts to provide them with information which, in my understanding has already been given ?
Pathetic.
I have never experienced such poor service and a " no care " attitude.
Thank you.
Quentin / cell: ***
Received e-mails from Dimakatso Mbiza and received a phone call from Ashraf ( 27 Nov.2020 )
Where's the private field where I should send personal information too ?
My broker's office just called me and informed me that Sanlam now requests a letter from the Master of the High Courts to provide them with information which, in my understanding has already been given ?
Pathetic.
I have never experienced such poor service and a " no care " attitude.
Thank you.
Quentin / cell: ***
QG
Quentin G's update11 Dec 2020, 09:55
Reviewer Update
2 Months later and still no joy ?
Received e-mails from Dimakatso Mbiza and received a phone call from Ashraf ( 27 Nov.2020 )
Where's the private field where I should send personal information too ?
My broker's office just called me and informed me that Sanlam now requests a letter from the Master of the High Courts to provide them with information which, in my understanding has already been given ?
Pathetic.
I have never experienced such poor service and a " no care " attitude.
Thank you.
Quentin / cell: ***
Received e-mails from Dimakatso Mbiza and received a phone call from Ashraf ( 27 Nov.2020 )
Where's the private field where I should send personal information too ?
My broker's office just called me and informed me that Sanlam now requests a letter from the Master of the High Courts to provide them with information which, in my understanding has already been given ?
Pathetic.
I have never experienced such poor service and a " no care " attitude.
Thank you.
Quentin / cell: ***
Sanlam's replyOfficial
11 Dec 2020, 10:41Dear Quentin
Once you post your sensitive information publicly then we cannot view the details. Please repost your personal information such as the ID/policy number and your contact details. Please scroll down to the "public reply" and amend to "private".
Kind regards,
Sanlam Client Relations
Once you post your sensitive information publicly then we cannot view the details. Please repost your personal information such as the ID/policy number and your contact details. Please scroll down to the "public reply" and amend to "private".
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Dec 2020, 10:41
Official
Dear Quentin
Once you post your sensitive information publicly then we cannot view the details. Please repost your personal information such as the ID/policy number and your contact details. Please scroll down to the "public reply" and amend to "private".
Kind regards,
Sanlam Client Relations
Once you post your sensitive information publicly then we cannot view the details. Please repost your personal information such as the ID/policy number and your contact details. Please scroll down to the "public reply" and amend to "private".
Kind regards,
Sanlam Client Relations
QG
Quentin G's updateReviewer Update
14 Dec 2020, 10:19No wonder SANLAM rank no.44 with a TRUST INDEX RATING of 3.6 OUT of 10.
Average rating of 1.48 from 2265 REVIEWS !!!
Pray you don't have to deal with SANLAM staff !!!
Average rating of 1.48 from 2265 REVIEWS !!!
Pray you don't have to deal with SANLAM staff !!!
QG
Quentin G's update14 Dec 2020, 10:19
Reviewer Update
No wonder SANLAM rank no.44 with a TRUST INDEX RATING of 3.6 OUT of 10.
Average rating of 1.48 from 2265 REVIEWS !!!
Pray you don't have to deal with SANLAM staff !!!
Average rating of 1.48 from 2265 REVIEWS !!!
Pray you don't have to deal with SANLAM staff !!!