Sanlam Incompetence and Misleading

I was medically boarded off due to ill health. My Provident Fund currently managed by Sanlam. Approximately 3 months ago I was contacted by ABSA stating that Sanlam would contact me and assist me with my Provident Fund Claim

Natasha Singh and Pravien initially assisted me. They shared a claim document and a statement reflecting how much I would get paid and that I could withdraw the total amount reflected on the statement. The required claim forms were completed and supporting documents emailed. I then began to email, call both individuals and they continued to ignore my emails and calls, eventually Natasha Singh answered my email and stated that she would call me soon. On the same afternoon, Natasha Singh called me and stated that she and her team had made a huge mistake, regarding my claim and that I wouldn't be able to withdraw all of my funds. Natasha apologized and stated that it was a fault on their system that generated the incorrect form that was used. I then called Pravien who was also apologetic. I advised both of them as to why so much of time was wasted to now find out that I couldnt recieve my funds

I further explained Pravien and Natasha that I didn't get paid from December 2024, and that they lead me on for so long and now only to realise that they messed up.

Pravien advised me that a Sanlam Financial Advisor would get in touch with me within 2 weeks. I advised Pravien and Natasha that I wanted a Financial Advisor to contact me urgently, as this mess up and inconvenience caused by Sanlam was hurting me financially

Saneshen (Sanlam Financial Advisor) contacted me about 2 weeks ago. Firstly he apologized for the mess up that Sanlam had caused me. Saneshen then began to assist me with my claim which I was content with.

I then asked Saneshen that Sanlam should compensate 2 months of Premiums paid up front to assist me with the inconvenience and financial burden that Sanlam had caused me

Saneshen stated that he would liaise with his Regional Manager and get the request approved as this was the rightful thing that Sanlam should do to assist me, due to inconvenience caused by Sanlam to me

2 weeks have lapsed and Saneshen has assisted me in completing my claim, but continues to lead me on w.r.t to my request of compensation

I am so disappointed and stressed that Sanlam a professional company would cause a medically boarded off person, who is currently sick, additional stress and financial burden, during a very difficult time for me and my family

A very disappointed 😞😞 client