Hellopeter
Share Your Experience
AM
Abongile M

1 reviews | Active since Jun 2025

25 Jun 2025, 08:43

Sanlam Incompetence

Sanlam listed me on credit bureau because they deducted R642 instead of R643 on my loan repayment. It shows that I am a high risk payor because of R1 in arrears. I don't make any manual payment to them. They debit my account monthly with no fail! It came as a surprise that they deducted R1 less and are labelling me as a bad mayor for their carelessness! STAY AWAY FROM THESE PEOPLE!!!

0
Replies (5)
Sanlam
Sanlam's reply25 Jun 2025, 09:04
Official
Good day Abongile   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Personal Loans.
 
 Regards
 Sanlam Client Care 
AM
Abongile M's update25 Jun 2025, 09:14
Reviewer Update
This needs to be sorted out TODAY!!! I don't have the time to be waiting for days to get paid up letters and still needing to submit those to credit bureau which will take more days! This is your incompetence and you guys are clowning around with people's profiles. I have never missed a payment. Here you are playing mickey mouse clubhouse and listing me as a bad payor for a ****** R1 which YOU decided to nit deduct. I then made that R1 payment to you for your carelessness. Whoever is in charge of billing needs to learn how to count marbles before counting Rands that must be submitted for debit purposes. THIS IS PATHETIC AND YOUR COMPETENCE LEVELS ARE LOWER THAN GROUND GUTTERS!!!
Sanlam
Sanlam's reply25 Jun 2025, 10:52
Official
This is to confirm that you have been contacted.

Regards
Sanlam Client Care
AM
Abongile M's update25 Jun 2025, 11:00
Reviewer Update
Even after being contacted, nothing was resolved. USELESS!!!
Sanlam
Sanlam's reply25 Jun 2025, 11:50
Official
This is to confirm that you have been contacted with additional feedback that you have accepted.

Regards
Sanlam Client Care