Sanlam Incompetence

Policy number GS***4

This is the second time I am having problems with my claim being paid. I have been struggling with for over almost 6 weeks now.

I have spoken to so many people, the likes of Xolani, Nthabiseng. No one seems to be doing their job. The incompetence at Sanlam is disgusting.

On the 17th June I spoke to Buhle call reference (***) to confirm whether Nthaniseng Mokhoana received my proof of deduction and she said it wasn't received. Buhle then gave me her email address and she confirmed that she received it and she said she will now escalate it to the relevant department to process it.

Today, 20 June 2022 I called and was told that the proof of deduction has not been attached and is outstanding. What the hell is going on there. I have really lost my patience Sanlam. I gave you guys a benefit of the doubt but you didn't disappoint. I will most definitely not be doing business with you guys anymore.

I want my money paid in 24hrs, I have been too patient with you.

M M Hlongwane